Teenage boy in a wheelchair holding sloth toy, with parents behind him and brothers stood next to him. Family photo in the garden at the hospice


Do you have a safeguarding concern?

Here at Havens Hospices we are committed to safeguarding all patients, visitors and staff.

Our designated safeguarding leads are here to help you with any safeguarding concerns that you may have, or you can contact Social Care directly on:

Southend Adults | 01702 215008

Southend Children | 01702 215007

Essex | 0345 603 7630

If you live within a different local authority, it will have separate safeguarding contact details. If your safeguarding concern is urgent or an emergency, please contact 999.

If you have concerns about the care we provide at Havens Hospices, please email freedomtospeak@havenshospices.org.uk

child counsellor playing with a puppet talking to a child, only can see the back of child's head in the photo

Safeguarding statement

Havens Hospices is fully committed to safeguarding the welfare of its patients, carers, staff, volunteers and supporters. We recognise our responsibility to promote safe practice and to safeguard all from harm.

We work together to encourage an ethos that embraces diversity and respects the rights of children, young people and adults.  We support the right of all to live free from abuse with respect; dignity and equality, believing that all should receive the support they need to reach their full potential and remain safe.

We promote a culture of listening to and seeking the views of those we care for in a way that is appropriate to their age and understanding, taking into account those views in individual decisions and the establishment or development of services.

We will ensure that:

  • The welfare of those we care for will always be paramount
  • The rights, wishes and feelings of all those we care for and those important to them will be respected and listened to
  • In keeping those we care for safe from harm, we will work with the multi-disciplinary team both within the organisation and external to it sharing information and working within the parameters of the Mental Capacity Act
  • All staff, whatever their role, will work in accordance with the interests of all those we care for and will follow the policy and procedures laid down by the organisation

Our Safeguarding policies and procedures ensure that robust systems are in place and set out the framework within which all employees and volunteers of the organisation are required to work to keep children, young people and adults safe. They are therefore able to respond appropriately to any safeguarding concerns. Within the organisation, we have the following in place and are therefore able to demonstrate the robust framework within which we work:

  • Adult safeguarding policy and procedure ,and children's safeguarding policy and procedure, which include modern slavery
  • Trustee with safeguarding responsibility
  • Director responsibility for safeguarding within the organisation
  • Safeguarding leads at every level of the organisation (see below)
  • Caldicott Guardian - Dr Rachael Marchant
  • ‘Freedom to Speak Up’ advisor 
  • Safeguarding self-assessment audit tool
  • Organisational safeguarding action plan created by Safeguarding Committee
  • Organisational Safeguarding Committee which meets quarterly
  • Departmental safeguarding champions
  • Links with external safeguarding teams
  • Mandatory safeguarding training as governed by relevant documents
  • External safeguarding training covering topics including modern slavery
  • Safeguarding supervision
  • Assurance framework with governance
  • Safer recruitment policies

The wellbeing of those people we support and our staff and volunteers is very important to us. Havens Hospices is an open and transparent organisation and we take any concerns raised or risks identified seriously. Governance processes are in place to manage and respond to concerns and risks identified including escalation to the Leadership Team, Board of Trustees and external agencies (such as the Local Authority) as appropriate. Any trends are monitored via data analysis through this same process.

Modern slavery and human trafficking

This commitment is made under Part 6 Section 54 of the Modern Slavery Act 2015. Havens Hospices fully supports international efforts to combat modern slavery and human trafficking incorporates activities and supply chains.

Everyone should have the opportunity to work in an environment that is free from discrimination or oppression of any kind. Havens Hospices complies with applicable employment laws and is firmly committed to ensuring fairness in the hiring and advancement of all employees, both permanent and temporary. All our employees have a personal responsibility for maintaining a respectful work atmosphere, free of abusive or unprofessional conduct. Every member of staff is required to respect fellow employees and to treat them with dignity. This message is reiterated in both our policies and procedures, which are made available to all staff. Our commitment to respect in the workplace is wholly commensurate with ethical principles and practices aimed at preventing the exploitation and abuse associated with modern slavery and human trafficking.

We likewise expect a commitment to these principles from all organisations with which we do business and will not support or do business knowingly with any organisations involved in slavery or human trafficking. We will endeavour to ensure that our procurement and risk management processes are sensitive to reports of any such activity so that appropriate action may be taken, where appropriate, to exclude such suppliers from our supply chain.