Family Support

family support

about the family support team

Our team includes Social Workers, a Benefit Advisor, Counsellors and trained volunteers who provide practical support and financial advice, as well as talking and listening to people who use the hospice or who come into contact with our Fair Havens Community Hospice Service.

who we can help

When someone is diagnosed with a serious illness, it can have a huge impact on them and the people who are close to them.  We are available to help them all find their way in the difficult times ahead and, if required, support them with practical support and advice. Our Counsellors and trained volunteers are there to offer the support and guidance when someone dies or during the patient's illness.

what we offer

Social Work Support

Sometimes people need support when accessing and dealing with Social Services and housing departments and our Social Workers are there to help. If required they liaise with other statutory services and voluntary agencies to advocate on behalf of patients and relatives to help speed up provision of support services. They will help patients returning home from a stay in the hospice or those living at home with a life-limiting illness to ensure they receive the care and support needed. We can liaise on your behalf with health and social care regarding funding for your care.

Patients and their families or carers can be seen within the In Patient Unit, Day Hospice or within their own homes.

Social Worker for Carers

Our Social Worker for Carers takes a special interest in the family members or friends most involved in caring for our patients. Practical advice and support can be offered on an individual basis as well as in Carer Support Groups. Complementary therapies, including reflexology and hand massage are bookable during these group sessions. Workshops are organised intermittently covering topics such as Nutrition, Relaxation, Manual Handling and Access to Community Services. Seasonal events for carers are arranged throughout the year.

We want to make sure that both carers and patients views are at the centre of activities designed to support them and that services are available irrespective of age, gender, race, ability or religion. 

Benefits Adviser

Illness can cause many financial difficulties to patients and their families.  Our adviser can ease this worry by identifying benefits that may be applicable and assist with applying for entitlement as lengthy forms can sometimes be overwhelming.  Benefits change throughout a patients journey and our adviser can be called upon to support them and their families for as long as they require.


Counselling is an opportunity for you to explore your feelings, thoughts, memories or whatever is foremost in your mind. Our aim is to provide a suitable environment in which you may share your personal  experiences.

In the first instance we offer up to six counselling sessions. Your counsellor will discuss with you if it will be beneficial for you to have further sessions. 

Finally, your counsellor will be working within an organisation that has codes of ethics and practice which ensure that our clients receive confidentiality and the highest standards of care.

do i have to pay for this care?

No. Our care is completely free of charge. However, as a charity, donations are always welcomed. 

how to get in touch

The Havens Hospices Social Workers can be contacted on 01702 220309

Welfare Benefits Advisor can be contacted on 01702 221652

If you are calling out of hours, you may leave a message and we will do our best to return your call the next working day.

Contact us today on 01702 220350 or email us