Dr Rachael talking to a family member in Fair Havens IPU


Patient Safety Incident Response Framework (PSIRF)

Havens Hospices aim to provide safe, effective care at all times, but as in all health and care settings, incidents do occur on occasion. As an organisation, we support an open culture of incident reporting, including the reporting of near misses, to promote learning and improvements in patient safety.

The Patient Safety Incident Response Framework (PSIRF) is the new way that healthcare organisations, including the NHS and hospices, look at patient safety incidents. It replaces the old Serious Incident Framework (SIF) and is a significant shift in how we respond to patient safety incidents.

PSIRF enables the development and maintenance of more effective patient safety incident response systems. It encourages more compassionate engagement and involvement for those affected by patient safety incidents and gives staff involved support and space for reflection.

Two Havens Hospices Community Nurses

PSIRF helps us to understand how incidents happen, allowing us to learn and improve and, in turn, create a safer care system.

The four key aims of PSIRF are:

  1. Compassionate engagement and involvement of those affected by patient safety incidents
  2. Application of a range of system-based approaches to learning from patient safety incidents
  3. Considered and proportionate responses to patient safety incidents
  4. Supportive oversight focused on strengthening response system functioning and improvement

PSIRF Policy and Plan

The aim of our PSIRF policy and plan is to provide guidance and clarity as to how we intend to embed the new framework and respond compassionately to patient safety incidents.

Want to know more about PSIRF?

More information about PSIRF can be found on NHS England’s website.

Click to watch this short video by NHS England to explain more.