privacy policy

Havens Hospices (incorporating Fair Havens Hospice and Little Havens Hospice) and The J’s Hospice is committed to respecting and protecting your privacy.

personal information

If you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Havens Hospices and The J’s Hospice.

our donor promise

  • We never sell your details to any third parties
  • You can choose how you are contacted (we will never contact you if you ask us not to)
  • You can choose the information you receive
  • Every year we will check with you we are still getting it right

updating your personal information

You can update your personal information and how we contact you by visiting our Update Your Information page.

financial information

Any financial information (such as credit or debit card details) collected via our website through secure payment providers such as PayPal or Rapidata (for example, to make a donation, sign up to an event or make a regular gift) is not passed on to the charity. We do not retain your financial details on our database.


A cookie is a text file containing small amounts of information which a server downloads to your PC/mobile when you visit a website. The server then sends a cookie back to the originating website each time you subsequently visit it.

There are different types of cookies which are used to remember your preferences, allow you to navigate between pages efficiently and improving your overall experience.

This website uses cookies to help you in your interactions with our site. Most cookies are session cookies, lasting only for the duration of your visit.

Certain cookies will last beyond your session enabling an enhanced user experience i.e. if you have voted in a poll you are prevented from voting multiple times.

The changes in the law, taking effect on 26th May 2012, will mean the users of our website have to be aware some cookies are used on this site. If you do not wish for our cookies to be used for your session please terminate.

what information we collect 

On our website you can make requests and register to receive materials. The types of information collected on these pages may include name, date of birth, email address, postal address, telephone number and your reason for contacting/supporting Havens Hospices.

how we use your information 

Havens Hospices and The J’s Hospice uses your information to better understand your needs and provide you with information. We may also use your information to contact you or to provide you with information we think would be of particular interest, if you have given us permission to do so.

who we share your information with 

We will not sell, rent, or lease your personally identifiable information to others unless we are legally required to do so for example for the auditing of Gift Aid donors by HMRC.

security of information 

Havens Hospice is committed to ensuring the security of your information. We have put in place appropriate physical, electronic, and procedures to secure the information we collect on our website.

web content

All information published on this website is accurate at the time of publication and all sections are regularly reviewed.

Havens Hospices endeavors to ensure the content of this website is accurate and up-to-date but does not accept liability for error or omission.

Information may be changed or updated without notice.

Whilst every effort is made to maintain the relevance of links, Havens Hospices is not responsible for the content of external websites and any such links should not be taken as an endorsement of any kind.


The Havens Hospices name, logos, straplines are trademarks of Havens Hospices incorporating Fair Havens and Little Havens Hospice.

If you wish to use our logo for any purpose please call 01702 220305 or email for written authorisation.

Contact us today on 01702 220350 or email us