Two nurses walking together outside

Havens Hospices 
Cookies Policy

Cookies Policy

Our website uses cookies to better the users experience while visiting the website in addition to distinguishing you from other users of our website.

What is a cookie?

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website.

This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. You can also change your cookie preferences by visiting the preference centre and adjusting the sliders to 'On' or 'Off' and clicking 'Save Settings'.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive, in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Types of cookies we use

We use the following categories of cookies:

Necessary Cookies -These cookies are essential for you to be able to use and move seamlessly around our website or for you to be able to use certain features: e.g., setting your privacy preferences, logging into our sites and/or filling in forms. As a result, they cannot be switched off.

Statistics Cookies - These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. These cookies collect information about how visitors use the website, as a result help us to measure and improve the performance of our sites as well as that of our digital advertising campaign. These cookies will be set by us or by third party providers whose services we have added to our pages. You may switch these cookies off by changing your preferences in our Preference Centre, but we will not know when you have visited (or how you have reached) our sites -this means that we will not be able to monitor site/digital advertising campaign performance as accurately.

Personalisation Cookies - These cookies remember choices made by you or the way you interact with our website. We also use personalisation cookies to track the pages you visit on our websites so that we can suggest relevant content based on the pages you have previously visited. You may switch these cookies off by changing your preferences, but you will receive a less personalised experience on our websites.

Marketing Cookies – These cookies are set through our site by our advertising partners i.e., social media platforms like Facebook, Twitter, Instagram etc. They enable us to measure the effectiveness of our digital campaigns by letting us know when certain actions have been taken by visitors. They do not store directly personal information, but some of these cookies collect information about your browsing habits across the internet, in order to build a profile of your interests and make advertising relevant to you. If you do not allow these cookies, you will experience less targeted advertising.

Third party cookies

All cookies have an 'owner' which can be identified by looking at the domain (i.e., the company or website name in the cookie). Cookies can either be first-party (i.e., they’re owned by the website who set them) or third-party (i.e., they’re not owned by the website who set them). We use both first-party and third-party cookies on our websites.

We are not responsible for content on third-party sites. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal information to these websites.

Havens Hospices does not govern the publication of third-party cookies. To understand more about these third-party cookies and their privacy policies please visit their websites directly.

Cookies List

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name

Provider

Purpose

Expiry

Type

ASP.NET_SessionId [x2]

Blackbaud
Much Loved

Preserves the visitor's session state across page requests.

Session

HTTP

NSC_#

Blackbaud

Used to distribute traffic to the website on several servers in order to optimise response times.

Session

HTTP

_GRECAPTCHA

Google

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

179 days

HTTP

CONSENT [x2]

Google
YouTube

Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.

2 years

HTTP

rc::a

Google

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Persistent

HTML

rc::b

Google

This cookie is used to distinguish between humans and bots.

Session

HTML

rc::c

Google

This cookie is used to distinguish between humans and bots.

Session

HTML

rc::d-15#

Google

This cookie is used to distinguish between humans and bots.

Persistent

HTML

CookieConsent

Cookiebot

Stores the user's cookie consent state for the current domain

1 year

HTTP

AWSELB

payments.blackbaud.com

Used to distribute traffic to the website on several servers in order to optimise response times.

Session

HTTP

AWSELBCORS

payments.blackbaud.com

Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

1 day

HTTP

 

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name

Provider

Purpose

Expiry

Type

_ga

Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

HTTP

_gat

Google

Used by Google Analytics to throttle request rate

1 day

HTTP

_gid

Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

HTTP

_hjAbsoluteSessionInProgress

Hotjar

This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.

1 day

HTTP

_hjFirstSeen

Hotjar

This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.

1 day

HTTP

_hjIncludedInPageviewSample

Hotjar

Determines if the user's navigation should be registered in a certain statistical place holder.

1 day

HTTP

_hjIncludedInSessionSample

Hotjar

Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.

1 day

HTTP

_hjRecordingLastActivity

Hotjar

Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.

Session

HTML

_hjSession_#

Hotjar

Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

1 day

HTTP

_hjSessionUser_#

Hotjar

Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

1 year

HTTP

_hjTLDTest

Hotjar

Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service.

Session

HTTP

hjViewportId

Hotjar

Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.

Session

HTML

 

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name

Provider

Purpose

Expiry

Type

IDE

Google

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

1 year

HTTP

pagead/landing [x2]

Google

Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.

Session

Pixel

test_cookie

Google

Used to check if the user's browser supports cookies.

1 day

HTTP

fr

Meta Platforms, Inc.

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

HTTP

tr

Meta Platforms, Inc.

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Session

Pixel

_fbp

Meta Platforms, Inc.

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

3 months

HTTP

_gcl_au

Google

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

3 months

HTTP

_hjRecordingEnabled

Hotjar

This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.

Session

HTML

VISITOR_INFO1_LIVE

YouTube

Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

179 days

HTTP

YSC

YouTube

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Session

HTTP

yt.innertube::nextId

YouTube

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Persistent

HTML

yt.innertube::requests

YouTube

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Persistent

HTML

ytidb::LAST_RESULT_ENTRY_KEY

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML

yt-remote-cast-available

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML

yt-remote-cast-installed

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML

yt-remote-connected-devices

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML

yt-remote-device-id

YouTube

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML

yt-remote-fast-check-period

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML

yt-remote-session-app

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML

yt-remote-session-name

YouTube

Stores the user's video player preferences using embedded YouTube video

Session

HTML

 

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Name

Provider

Purpose

Expiry

Type

clearCart

uk.smartthing.org

Pending

6 days

HTTP

deliveryAddress

uk.smartthing.org

Pending

Session

HTTP

gpnf_form_session_47

www.havenshospices.org.uk

Pending

6 days

HTTP

gpnf_form_session_52

www.havenshospices.org.uk

Pending

6 days

HTTP

gpnf_form_session_85

www.havenshospices.org.uk

Pending

6 days

HTTP

oldHeading

uk.smartthing.org

Pending

Session

HTTP

simpleCart_items

uk.smartthing.org

Pending

Persistent

HTML

If you have any questions about our Cookies Policy or data protection you can contact us as follows:

Email: dataprotection@havenshospices.org.uk

Post: 226 Priory Crescent, Southend on Sea, Essex, SS2 6PR

Telephone: 01702 220350