Havens Hospices operates the Havens Hospices Lottery, a Society Lottery, for the general public, for the sole purpose of raising funds for Havens Hospices.

We are committed to ensuring that our lottery is run in a secure, fair and socially responsible way, and to promoting responsible gambling among our members at all times.

Havens Hospices is licensed and regulated in Great Britain by the Gambling Commission under account number 5123. Responsible person(s): Amy Martin & Louise Bryan.

Full terms and conditions are available at: https://havenshospiceslottery.org.uk

The Gambling Commission regulates gambling in the public interest, based on three licensing objectives:

• Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
• Ensuring that gambling is conducted in a fair and open way.
• Protecting children and other vulnerable persons from being harmed or exploited by gambling.

This page sets out how we put these objectives into practice, and where to go if you or someone you know needs support.

Protecting vulnerable people

Some people may be more at risk of gambling related harm due to age, mental or physical health, disability, financial circumstances, personal situations.

If concerns are identified internally or raised by an external stakeholder, we would:

• Sensitively deal with the information received.
• Record facts in a sensitive way ensuring they are not opinions.
• Escalate concerns to designated Lottery Responsible Persons.
• Restrict or suspend their participation in the lottery.
• Provide guidance on support available.
• Self-Exclude option offered.
• Report to charity’s Safeguarding Lead if appropriate.

Playing Safely

Please play responsibly — winners know when to stop.

• Gambling should be entertaining, not seen as a way of making money.
• Only ever gamble what you can afford to lose.
• Set a money limit and a time limit and stick to both.
• Never chase losses.
• Don't gamble when you're upset, stressed, or under the influence of alcohol or drugs.
• Keep gambling balanced with the rest of life — work, family, sleep and hobbies.
• Entry limits: to help keep play in check, we limit the number of entries an individual can purchase.

Signs of a Gambling Problem

You might want to reflect on whether gambling has stopped being fun if you recognise any of the following:

• Spending more time or money on gambling than you can afford.
• Finding it hard to manage, cut down, or stop.
• Chasing losses or gambling to try to solve money problems.
• Lying about your gambling, or hiding it from family or friends.
• Arguments with family or friends about your gambling.
• Losing interest in usual hobbies or relationships.
• Feeling anxious, low, guilty or irritable in connection with your gambling.
• Neglecting work, family or household responsibilities because of gambling.

If several of these sound familiar, it may help to talk to someone — see the support organisations below.

Self-Exclusion

To self-exclude, you can:

• Complete our online self-exclusion form https://www.havenshospices.org.uk/self-exclusion-request-form/
• Email us at fradmin@havenshospices.org.uk with your name, address and lottery membership number(s)
• Call 01702 220 305
• Write to us at: Havens Hospices Lottery, 226 Priory Crescent, Prittlewell, SS2 6PR

If you're worried about online gambling more broadly, free "site blocker" software (such as Gamban or Netnanny) can restrict access to gambling sites across your devices. Links to these are available via BeGambleAware. These tools are not provided or endorsed by Havens Hospices.