Wellbeing Administrator - Havens Hospices

We are currently recruiting a Wellbeing Administrator to join our established Wellbeing Team, to provide accurate administration to the team ensuring that patients and families are put at the centre of the service.

Candidates will have:

3 years experience in a health care environment
Recent experience in an administrator role
Experience working within a busy department
Educated to a GCSE level
Advanced ICT skills and confidence with all Microsoft applications
Excellent communication skills both verbally and written

At Havens Hospices we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospice services, Fair Havens, The J’s and Little Havens.  Although you may not be giving direct care to our families, this role will have a direct effect on our care services.

Full job specification

Key responsibilities:

To work as part of the wider team of coordinators to ensure that services are streamlined with robust internal referral pathways
To work with the hospice multi-disciplinary team to ensure that assessments are coordinated and monitored and that referrals to the service are appropriate
To monitor all referrals and ensure they are allocated the appropriate level of support through the MDT process
Contact referrers and patients on the waiting list to acknowledge their referral and advise on the next steps. Signposting or referring to other agencies or professionals as appropriate
To share the responsibility for the coordination of all Wellbeing services with the team.
To coordinate workshops and groups with the wider team of coordinators as agreed by the service leads
To monitor and respond to the website, email and phone enquires
To arrange and prepare for team meetings
To support the Head of Wellbeing with coordinating meetings and minute taking

Key benefits:

Annual leave purchase and sale
33 days annual leave (pro-rata) rising to 38 days with length of service (Including Bank Holidays)
Competitive pension schemes; salary sacrifice and NHS pension for continuing member
Learning and Development opportunities
Cycle to work scheme
Life Assurance
Employee referral bonus
Wellbeing sessions (monthly)