Hub Manager

Contract: 37.5 hours per week/ Permanent
Salary: Dependent on Experience
Location: Fair Havens
Closing Date: Aug 16, 2022

We are currently recruiting for a Hub Manager, the key purpose of this role is to ensure that the Hub team delivers high-quality emotional Wellbeing support to people who have a life-limiting, incurable illness or have experienced bereavement. To engage with the local community to ensure that care is free from barriers.

The successful applicant will be a Hospice employee and may therefore have contact with vulnerable people and carers, they may certainly come into contact with those who are caring for vulnerable people and or their carers. It is necessary to take significant steps to protect the health and safety of our entire community. In order to comply with our duty of care, Havens Hospices require all our staff and volunteers to be fully vaccinated against COVID. Vaccination will be a condition of employment unless a medical evidenced exemption applies.

At Havens Hospices we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospice services, Fair Havens, The J’s and Little Havens.

In return for your expertise and passion, you will receive a competitive salary package and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

Full job specification

Key responsibilities:

  • To lead, represent, manage, and develop Havens Hospices’ Hub service in line with professional guidelines and standard operating procedures.
  • To provide line management, supervision, and mentoring support to a team of staff.
  • To have oversite of service caseloads to ensure peer review and consistency across the team in caseload management.
  • To support staff with annual planning and produce three-year planning with the Head of Service. Ensuring staff feel confident within their role and understand the service objectives.
  • To develop and monitor stock control. Imbedding six-month stock plans within the team and reducing waste.
  • To develop and review relevant policies and procedures.
  • To represent the Hub team at quality assurance meetings
  • To build relationships and develop clear referral criteria with local partners
  • To keep relevant statistics and contribute to Hub reporting and audits as necessary.
  • To analyse, develop and expand existing service provision in accordance with organisational strategy.
  • To liaise, represent and network with relevant statutory, community and voluntary sector partners.
  • To liaise with regulatory bodies and keep up to date with national agendas and relevant professional developments.
  • To provide support and education to other teams, agencies and professionals working with children, young people and adults with life-limiting illnesses and following bereavement.
  • To monitor service process concerns and find solutions to problems
  • To follow and contribute to the Standard operating procedure within the Hub team. In conjunction with the other service leads and head of the service.
  • To work with Marketing, Finance, HR and other care areas to improve the delivery of care and access to services.
  • To manage the flow of patients and provide one-off support sessions in the absence of other practitioners
  • To work closely with the Head of the service, and other service managers and cover duties when required.
  • To identify and map trends in referrals. Provide analysis, and narrative and develop solutions to overcome any barriers to engagement.
  • To escalate concerns regarding service demands and identify solutions to manage this

Key benefits:

  • 33 days annual leave (pro-rata) rising to 38 days with length of service (Including Bank Holidays)
  • Salary sacrifice scheme for pension and annual leave purchase
  • Competitive pension schemes and NHS pension for continuing members
  • Learning and Development team committed to personal and professional development, offering a number of education opportunities
  • Life Assurance
  • Employee referral bonus
  • Employee assistance Programme.
  • Wellbeing sessions (monthly)