E-Commerce Coordinator

Contract: Permanent, 15-35 hours per week
Salary: £9.80 per hour
Location: Shoeburyness, Essex
Closing Date: Aug 19, 2022

About Us

Havens Hospices provides palliative nursing and supportive care to adults and children living with complex or incurable conditions.

Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospices. We focus on their quality of life, caring for individual physical, emotional, psychological and spiritual needs, helping to “Make Every Day Count”.

The Role

Are you interested in a career in e-commerce? Do you have an eye for photography and enjoy researching designer clothing, vintage antiquities rare books and collectible vinyl?

We’re looking for motivated individuals to join our fast-growing e-commerce business at our new office space in Shoeburyness, Essex. Experience is desirable but not essential. This is a part-time role, with the offer of flexible working hours.

Joining our existing e-commerce & operations team, the successful candidate will contribute to the end-to-end customer experience, from photography, customer service, fulfillment, after-sales and merchandising.

  • Photography of merchandise
  • Research into value of items
  • Drafting and producing copy for all listings
  • End-to-end customer experience
  • Answering emails/ calls
  • Postage of items sold
  • After sales customer support (telephone & online)
  • Assisting with training of volunteers in the studio.
Full job specification

Key responsibilities:

  • Photography of merchandise
  • Research into value of items
  • Drafting and producing copy for all listings
  • End to end customer experience
  • Answering emails/ calls
  • Postage of items sold
  • After sales customer support (telephone & online)
  • Assisting with training of volunteers in the studio.

Key benefits:

  • 33 days annual leave (pro-rata) (Including Bank Holidays)
  • Our Shop Managers are awarded up to 10% performance-based annual bonus
  • Salary sacrifice scheme for pension
  • Competitive pension schemes and NHS pension for continuing members
  • Learning and Development team committed to personal and professional development, offering a number of education opportunities
  • Life Assurance
  • Employee referral bonus
  • Wellbeing sessions (monthly)