We are looking to recruit a Shop Manager to join a team with ambitions to become the south-east’s premier retailer of sustainable fashion and preloved goods, whilst creating vital income for the charity’s free hospice care.
As Shop Manager, you will lead your team to provide an outstanding customer service experience. The role requires a background in charity retail management or similar. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community. You will provide leadership in delivering budgets, supporting and developing your team of managers and delivering an excellent standard of customer service.
You will also play a role recruiting and building the volunteer team and encouraging vital donations.
Havens Hospices provides palliative nursing and supportive care to adults and children living with complex or incurable conditions.
Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospices. We focus on their quality of life, caring for individual physical, emotional, psychological and spiritual needs, helping to “Make Every Day Count”.
Purpose of Role
To manage the Havens Hospice Charity Shop, ensuring an efficient and effective management of staff and volunteers and to maximise the efficiency and profitability of the shop.
To play a part in achieving the organisation’s mission by supporting the care services, both with direct financial support and by encouraging a profile in the community.
Key Relationships (internal) Key Relationships (external)
You will report to your Area Manager. They will be responsible for the managing of the volunteers. They will be accountable for the day to day store operations, ensuring a safe and secure environment is maintained at all times.Full job specification