About The Role

We are looking to recruit a Shop Manager to join a team with ambitions to become the south-east’s premier retailer of sustainable fashion and preloved goods, whilst creating vital income for the leading hospice groups in the region?

As Shop Manager you will lead your team to provide an outstanding customer experience. The role requires a background in charity retail management or similar. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community. You will provide leadership in delivering budgets, supporting & developing your team of managers & delivering an excellent standard of customer service. You will also play a role recruiting and building the volunteer team and encouraging vital donations.

About Us

Havens Hospices provides palliative nursing and supportive care to adults and children living with complex or incurable conditions.

Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospices. We focus on their quality of life, caring for individual physical, emotional, psychological and spiritual needs, helping to “Make Every Day Count”.

About You

• Retail management experience either in the commercial or charity sectors
• Able to lead a diverse team in a fast paced and dynamic environment
• Comfortable driving sales and achieving income targets
• High standard of operational excellence
• Good literacy, numeracy and communication skills

Core Responsibilities

• To effectively manage the day to day running of the shop staff and volunteers
• To communicate with the shop manager and area manager and ensure continuity
• To manage stock, optimise profit and maximize sales
• To be ultimately responsible for all transactions taken
• To be aware of, and help the store to hit all sales targets
• To provide effective leadership and encourage the team to maximise potential

Purpose of Role

To manage the Havens Hospice Charity Shop on a relief basis, ensuring an efficient and effective management of staff and volunteers and to maximise the efficiency and profitability of the shop.

To play a part in achieving the organisation’s mission by supporting the care services, both with direct financial support and by encouraging a profile in the community.

Key Relationships (internal)

• Area Manager
• Shop Managers
• Volunteers Services
• Volunteers
• Trading & Logistics Head Office

Key Relationships (external)

Customers Donors

You will report to your Area Manager. You will be responsible for the managing of the volunteers and will be accountable for the day-to-day store operations, ensuring a safe and secure environment is maintained at all times.

Full job specification