Charity Shop Cover Manager

Contract: Permanent, full time £18,000-£21,000
Location: Essex, multiple locations including Colchester, Witham, South Woodham Ferrers and Great Baddow
Closing Date: Oct 8, 2021

The Role

Are you looking to join a team with ambitions to become the south-east’s premier retailer of sustainable fashion and preloved goods, whilst creating vital income for free, local hospice care?

We are recruiting for a Cover Manager to join our diverse and engaged retail team. This is a permanent role managing across some of our most important stores for three days a week.

As a Cover Manager, you will need to be a quick learner, fit in well within our diverse team and be able to lead, delegate and perform shop manager tasks.

About Us

Havens Hospices provides palliative nursing and supportive care to adults and children living with complex or incurable conditions.

Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospices. We focus on their quality of life, caring for individual physical, emotional, psychological and spiritual needs, helping to “Make Every Day Count”.

Skills & Experience

  • Retail experience either in the commercial or charity sectors
  • Experience of dealing with the public face to face and over the telephone
  • Good literacy and numeracy skills
  • Excellent communication and customer service skills
  • A full driving licence

Purpose of Role

To manage the Havens Hospice Charity Shop on a relief basis, ensuring an efficient and effective management of staff and volunteers and to maximise the efficiency and profitability of the shop.

To play a part in achieving the organisation’s mission by supporting the care services, both with direct financial support and by encouraging a profile in the community.

Key Relationships (internal)                          Key Relationships (external)

  • Area Manager                                              Customers
  • Shop Managers                                            Donors
  • Volunteers Services
  • Volunteers
  • Trading & Logistics Head Office

You will report to your Area Manager. Alongside the Shop Manager, they will be responsible for the managing of the volunteers. They will be accountable for the day to day store operations, ensuring a safe and secure environment is maintained at all times.

Full job specification

Key responsibilities:

  • To effectively manage the day to day running of the shop staff and volunteers
  • To communicate with the shop manager and area manager and ensure continuity
  • To manage stock, optimise profit and maximize sales
  • To be ultimately responsible for all transactions taken
  • To be aware of, and help the store to hit all sales targets
  • To provide effective leadership and encourage the team to maximise potential

Key benefits:

  • 33 days annual leave (pro-rata) (Including Bank Holidays)
  • Our Cover Managers are awarded up to 5% performance-based annual bonus
  • Salary sacrifice scheme for pension and annual leave purchase
  • Competitive pension schemes and NHS pension for continuing members
  • Learning and Development team committed to personal and professional devel- opment, offering a number of education opportunities
  • Life Assurance
  • Employee referral bonus
  • Wellbeing sessions (monthly)