Are you looking to join a team with ambitions to become the south-east’s premier retailer of sustainable fashion and preloved goods, whilst creating vital income for the leading hospice groups in the region?

We are looking for an Assistant Shop Manager to join our diverse and engaged retail team. The successful candidate will play a key role in providing an outstanding customer experience for the local community.

You will support the manager in delivering sales, developing your team and delivering an excellent standard of customer service. You will work collaboratively and engage with the community to build a team of volunteers, attract desirable donations and make the shop a destination.

The successful candidate can drive sales from donated goods, manage the stock- room and shop floor, merchandise and create visual displays, engage with retail campaigns, provide fantastic customer service and promote Havens Hospices.

Purpose of Role

• Providing excellent customer service which will maximise sales and profitability
• Supporting the manager in generating sufficient stock through contact with donors
• Managing the shop and volunteers in the absence of the manager
• Representing Havens Hospices in a professional manner.

Full job specification