Assistant Shop Manager – Colchester

Contract: 3 days per week (including weekends) - 22.5 hours per week
Location: Colchester
Closing Date: Sep 21, 2021

Are you looking to join a team with ambitions to become the south-east’s premier retailer of sustainable fashion and preloved goods, whilst creating vital income for the leading hospice groups in the region?

We are looking for an Assistant Shop Manager to join our diverse and engaged retail team. The successful candidate will play a key role in providing an outstanding customer experience for the local community.

You will support the manager in delivering sales, developing your team and delivering an excellent standard of customer service. You will work collaboratively and engage with the community to build a team of volunteers, attract desirable donations and make the shop a destination.

About You

The successful candidate can drive sales from donated goods, manage the stock- room and shop floor, merchandise and create visual displays, engage with retail campaigns, provide fantastic customer service and promote Havens Hospices.

About Us

Havens Hospices provides palliative nursing and supportive care to adults and children living with complex or incurable conditions.

Our specialist Care Teams can support them and their family living throughout illness, death and bereavement, in the comfort of their own home and through our hospices. We focus on their quality of life, caring for individual physical, emotional, psychological and spiritual needs, helping to “Make Every Day Count”.

Purpose of Role

  • Providing excellent customer service which will maximise sales and profitability
  • Supporting the manager in generating sufficient stock through contact with donors
  • Managing the shop and volunteers in the absence of the manager
  • Representing Havens Hospices in a professional manner.

Key Relationships (internal)                         Key Relationships (external)

  • Area Manager                                              Customers
  • Shop Manager                                             Donors
  • Volunteers
  • Trading Head Office
Full job specification

Key Responsibilities

  • To assist the Shop Manager, ensuring an efficient and effective management of volunteers and to maximise the efficiency and profitability of the shop.
  • To play a part in achieving the organisation’s mission by supporting the care services, both with direct financial support and by encouraging a profile in the community.

Benefits for you

  • 33 days annual leave (pro-rata) (Including Bank Holidays)
  • Salary sacrifice scheme for pension
  • Competitive pension schemes and NHS pension for continuing members
  • Learning and Development team committed to personal and professional development, offering a number of education opportunities
  • Life Assurance
  • Employee referral bonus
  • Wellbeing sessions (monthly)