We are Havens Hospices, based in Essex. Havens Hospices provides palliative nursing and supportive care to adults and children living with complex or incurable conditions. Through our two hospices, Fair Havens and Little Havens, and our specialist young adult service, The J’s, we are ‘Making every day count’ for the people we care for.
We are a registered charity (no 1022119) and a company limited by guarantee (no 2805007) and our administration office is at Stuart House.
If you have any questions about our privacy notice or data protection you can contact us as follows:
Post: Stuart House, 47 Second Avenue, Westcliff-on-Sea, Essex SS0 8HX
Telephone: 01702 220310
We collect different personal information on different occasions you have contact with us, but this might include your name, address, telephone number, email address, date of birth, medical information, doctors’ letters, IP address, information regarding what activity you have shown interest in or the pages you have accessed on our website.
We note down, if we are aware, when you have a personal connection to the hospice because you or a loved one of yours have used our services. If we are not aware of your connection this is only because the information has not been shared with us by you.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your information is:
Your information is securely stored within our Clinical Database held by the software supplier The Phoenix Partnership (TPP), our Network Drive and a small amount of data in paper format which is held securely in locked cupboards.
Our Record Management Procedure describes the retention period for care records. This is In line with the NHS Record Keeping guidelines. The following lists the length of time records are kept:
We will then dispose your information held in paper format by means of secure shredding. All data held on our Clinical Database is maintained and destroyed by the software supplier in line with the contracts agreed with NHS Digital. Data held on our Network Drives are deleted in line with our record keeping policy timeframes
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. For Subject Access requests relating to your personal information
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. If you just want to change the personal information you have provided to us at any time then please visit our website www.havenshospices.org.uk, or call us on 01702 220310, or email us on firstname.lastname@example.org
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at email@example.com if you wish to make a request.
This policy was last reviewed on 10th June 2019.
Havens Hospices regularly reviews this policy to ensure compliance. But it will be formally reviewed no later than 10th June 2020.