Nurse at Fair Havens wearing red drugs round apron talking to another nurse


During the Covid pandemic Havens Hospices has been able to provide more flexible visiting arrangements than many other health and care services.

This can only work with the support and cooperation of patients, friends and families. In order to continue our approach, it is very important that the following rules are followed and please understand that individual nurses cannot make exceptions so please respect them.

Anyone abusing or threatening staff will not be allowed into the building.


I have recently tested positive for Covid. Can I still visit?
We request that you do not visit the hospice whilst testing positive for Covid as this increases the risk of spreading the infection to others, including patients, visitors and the Care and Support Teams.

The patient has Covid, am I still allowed to visit?
You will still be allowed to visit and would encourage you to wear PPE to make it as safe as possible. You will need to stay within the patient room and not visit other areas of the hospice.

However, despite precautions, you will still have a slightly higher risk of contracting Covid:

To minimise the risk of spreading Covid, please:

    • stay at least two metres away from others as they enter and leave the setting and avoid touching any surfaces
    • enter and leave the building as quickly as possible using the most direct route
    • avoid touching their eyes, nose and mouth with unwashed hands
    • cover any coughs or sneezes with a tissue, then throw the tissue in a bin
    • wash their hands again with soap and water for at least 20 seconds when they are leaving the setting and then again as soon as they get home
    • follow guidance if they become unwell

The nurse in charge always has the responsibility for maintaining a safe environment and, in exceptional circumstances, may have to restrict visiting further.  

Thank you for helping us keep everyone at Havens Hospices as safe as possible.

Chanelle Wilson
Associate Director of Care, Havens Hospices

If anyone receiving care from Havens Hospices has concerns or questions, they can contact 01702 220 350 or email