Bluebells in a woods

Coronavirus Crisis Bereavement Line

Call 01702 220 321

Our Crisis Bereavement Line is a telephone helpline for bereaved adults and children from across Essex whose loved one has died directly or indirectly as a result of Coronavirus.

Our trained team of counsellors and bereavement workers will listen, advise and signpost people so they can manage their grief until longer term support can be arranged

Our phone line is open Monday to Sunday from 9am to 6pm, for support and advice call 01702 220 321.

For more information please email our Wellbeing team. 

Frequently asked questions

The Coronavirus Crisis Bereavement Line has been developed by the Havens Hospices Wellbeing Team in response the Coronavirus pandemic.

The line will provide emotional, practical and signposting support for bereaved adults and children living in Essex. They do not need to have experienced the care of Havens Hospices to access this Bereavement Line.

Bereaved adults can call 01702 220 321 to self-refer.

Where support is needed for a child under 16 the parent or carer will call to make a referral on their behalf. We can schedule a time for the child to be supported over the phone or via Zoom. Young people over the age of 16 can refer themselves.  

Our service is free of charge however we rely on donations to keep providing our care. If you would like to donate to the service, then please click here. 

The lines will be open seven days a week, 9am to 6pm. If you need support outside of these hours the Wellbeing Team will support you to find an alternative service to meet your needs.

The service is facilitated by trained counsellors and experienced support staff who will offer a listening ear, practical advice and signposting to other organisations that may be able to offer more appropriate support.

The line aims to offer short term support however it can be called more than once. If the support needed is likely to take more than one call, then the Wellbeing Team will aim to schedule additional calls with the same person wherever possible.

Ongoing support needs will be assessed on a case by case basis and will be discussed with the individual that is wanting the support. The plan could include calling back if needed, signposting or being placed on a waiting list for more in-depth support.