FAQs

Challenge Events

1. What are challenge events?
2. How do I pay for my challenge event?
3. How do I register for a challenge event?
4. How old do I need to be?
5. What are included in the trip costs?
6. How fit do I need to be?
7. How do I book onto your training runs and walks?
8. How tough are the challenges?
9. What if I don't reach my fundraising target?
10. Can I meet my fellow challengers ahead of departure?

General Event Information

1. Why support Havens Hospices?
Havens Hospices incorporates Fair Havens Hospice, and Little Havens Children’s Hospice. We provide specialist respite breaks, symptom control and end-of-life care for adults and children living with life limiting conditions. The love and care provided by the Care Team in the homely surroundings at Fair Havens and Little Havens Children's Hospice is free of charge. This could not continue without donations from the community, and our event fundraisers, as it costs £5.7 million each year to keep the hospices open. Find out more about our work

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2. How can Havens support me as an event participant?
All of our supporters are important to us, and our mission is to look after each and every one of our event participants from the moment they book, right through to post event follow up. By joining ‘Team Havens’ you will benefit from;

1. A fundraising pack full of tips and advice to meet and beat your fundraising target
2. An exclusive Havens Hospices t-shirt or running vest to wear on your challenge
3. Support all the way, from a dedicated member of the Havens Hospices challenges team
4. Balloons, leaflets and collecting tins to help your fundraising
5. Invitation to join our scheduled training walks / runs to prepare you for your challenge
6. Training plans and nutritional advice
7. Pre event ‘get-togethers ‘to meet your fellow challengers (where appropriate)
8. 15% discount from Millets and Blacks stores nationwide

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3. How do I register for one of your events?
You can download an application form or register online by visiting our events pageYou can also give us a call on 01702 220 308 to book your place, or request an application form in the post.

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4. I am having problems registering online - can you help?
If you are having problems using our online booking system simply give us a call on 01702 220 308.

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5. How can I fundraise for Havens Hospices?
There are lots of ways that you can get started with fundraising for Havens Hospices. Full details can be found in our Fundraising Guide.

1. Raise money online Set up an online fundraising page – it’s an easy way for your friends and family to support you. Add photos / video and a message to your page to motivate people to support you.
2. Take your sponsorship form everywhere – most people will be happy to support you on your challenge. Always have your sponsorship form on hand and don’t be afraid to ask!
3. Plan a fundraising activity: Organising your own fundraising activity is a great way to boost your fundraising total. It may require some planning, but is often easier than you think! Download our Fundraising Guide for some ideas / plans on how to get started.
4. Promote your activity / fundraising: Once you have decided when, where and how you are fundraising – tell the world! Add details to your Facebook page, your company intranet, work notice board, local paper or contact us to help promote your activity. Join us on Facebook too or follow @HavensHospices on Twitter
5. Gift Aid it: Ask your sponsors to tick the ‘gift aid’ box on your sponsor form. This allows us to claim 25pm from the government for every £1 you raise. So £1 becomes £1.25 and £10 becomes £12.50 at no extra cost to your sponsors!
   

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6. How do I set up an online fundraising page?
Setting up an online fundraising page is easy! Simply click on this link and follow the step by step instructions. If you have any difficulty, please contact Laura or Anna on 01702 220 308.

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7. I want to get local press to my fundraising activity? What can I do?
You can contact us for advice about approaching the media, and you can download a sample press release here. All you need to do is add the details of your activity and send it to your local papers and radio stations. For more information about contacting the press please contact the Marketing Department on 01702 221 653.

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8. I would like to get my company / colleagues and friends to help me raise as much as possible – What can I do?
To raise extra money you could:

• ask everyone to donate a particular amount
• ask local companies / suppliers to donate prizes and then hold a raffle or auction
• ask your manager if your company has a matched giving scheme, where for every pound that staff raise for charity, the company donates the same amount
• set up an online fundraising page, so it’s even easier for people to support your fundraising and you don’t need to chase sponsorship money after your event.

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9. What is gift aid?
Under the Government's Gift Aid scheme, Havens Hospices can reclaim the tax paid on donations by UK taxpayers. This means that, if you pay tax in the UK, your gifts to us can increase by 25% at no extra cost to you. For example if you give £10 we can reclaim an extra £2.50 giving a total of £12.50.

The amount of tax you pay in a financial year must be at least equal to the amount of tax reclaimed by Havens Hospices on your donation in that same year, even if this is paid in the form of lower-rate (10%) Income Tax. This amount is calculated over the whole financial year, there is no requirement that tax is paid regularly. The amount of tax we will claim back will be at least 25% of the total value of your donations in that financial year. If you are a higher-rate taxpayer, you are entitled to claim back the difference between the standard rate which we will claim and the amount of tax you have actually paid. For more details on how you can do this, please contact your tax office.

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10. How do I pay in my sponsorship money?
After your fundraising activity, you can pay in the money you’ve raised by cheque or cash. Please remember in both cases to send in your sponsorship form so we can claim the valuable funds through Gift Aid. If you have an online fundraising page your funds are collected automatically, so you don't need to do anything more.

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Challenges Information

1. Where can I find out more information about your challenge events?
Visit our challenges pageand you’ll find everything you need to know about the challenges on offer. You can also download or request a copy of our Challenges Brochure.

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2. How do I pay for my challenge event?
In general, there are two payment options available for all of our challenge events:

• Minimum sponsorship: For our challenge events you can choose a minimum sponsorship option which means that we will fund your basic trip costs, and we keep 60% of the funds that you raise
• Self funding: Simply pay for your own event entry / challenge basic trip cost and raise what you can for Havens Hospices. 100% of any fundraising will come directly to us.

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3. How do I register for a challenge event?
You can register online or download an application form on the relevant web page. You can also download or request a copy of our Challenges Brochure or contact us directly on 01702 220 308

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4. How old do I have to be to take part in a challenge event?
For most challenge events the minimum age you need to be is 18 years old at the time of booking. There are exceptions so if you are under 18 and would like to participate in a challenge event then please contact us for a chat.